Frequently Asked Questions

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.

How long does shipping take?

Standard shipping takes 3-5 business days within the country. International shipping may take 7-14 business days.

What is your return policy?

We offer a 30-day return policy for unused items in their original packaging. Contact our support team to initiate a return.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also check your order status in your account dashboard.

Do you have a minimum order quantity (MOQ) for wholesale?

MOQ depends on the product type and length. You can see minimums on each product page or contact our team for a custom quote.

Can I mix lengths and textures in one bulk order?

Yes. You can mix lengths, textures, and bundle quantities in the same order as long as minimum requirements are met.

Is the hair ethically sourced?

Yes. We work with verified partners and focus on responsible sourcing with clear traceability standards.

Is the hair single-donor?

Some collections are single-donor, while others may be carefully blended for consistency. The exact sourcing format is specified on the product page.

Can I request photos or a video before shipping?

Yes. For bulk orders, we can provide real photos or a short video of your batch before dispatch upon request.

Do you offer samples before placing a large order?

Yes. We offer sample orders so you can check texture, density, and quality before scaling up.

Can I customize packaging or create a private label?

Yes. Private label and custom packaging options are available for wholesale clients. Lead times depend on the requirements.

Will the curls match across reorders?

We aim for consistent curl patterns, but slight variation can happen between batches. For best repeatability, reorder using the same product code and notes from your previous order.

What should I do if my order arrives damaged or incomplete?

Contact support within 48 hours of delivery with photos of the package and items. We’ll resolve it with a replacement or refund based on the case.

Do you offer discounts for repeat customers or larger volumes?

Yes. We provide tiered pricing for larger quantities and returning wholesale clients—reach out for current tiers.